If asked to name the industry that embraces any new technological innovation with open arms, then you can mention the travel industry. Every innovation has always improved the efficiency of customer experience and business operations in the travel industry. However, they have to keep updated with the recent trends happening in technology. In this article, let us focus on technology trends in the travel industry.
1. Internet of Things (IoT)
The artificial intelligence is one of the best buzz words in technology innovations in recent days. Next comes the Internet of Things. This new technology is the medium where every home electronic device gets connected via internet. So, they can receive as well as transfer data. Through this innovation, you as a traveler can experience the best services in the travel industry. How? Imagine you have gone to a hotel where every device right from lights to the fan is a smart appliance. So you do not have to do the manual job. You just have to use the voice to get the device activated. How is that for a change? This is one beneficial technology trend in the travel industry.
2. Recognition Technology
Now, we come to recognition. You see, when checked in a hotel, you are given keys to enter a room. How will you feel, if the door to your room has a smart lock which works on the internet of things? Then it can recognize your face and give access. Yes, there are other methods of giving access such as retina scanning,, and others. This aspect is another technology trend in the travel industry that will gain more prominence in the future years.
3. Virtual Reality (VR)
If there is a technology which can transport you to the land of dreams, it is virtual reality. But hold on, it is used even in the hotel industry. Did you make a guess? Suppose, you are an NRI and have come to Mumbai. While in America, the travel agent gave a Virtual Reality glass and you can feel the room where you are now staying, every inch by inch. By means of this VR glass, you can see the 360-degree videos as well as images.
Now, this technology trend in the travel industry is welcomed by one and all. The reason, it can transport you to the virtual recognition of a particular place. Every hotel gets the chance to showcase their rooms in the best possible way to a tourist. Any question or doubts on this aspect? This is another example of the technology trend in the travel industry.
Well, there are enough movies we have seen wherein the hero’s home, you will see a minor robot moving round becoming the butt of jokes. But now, robotics has gone ahead in a big way. In the travel industry, robots with speech technology are employed to give information for tourists and travelers.
There is also another method where robots are used as part of the technology trend in the travel industry. They can be used to detect weapons, drugs etc. Yes, you can also get robots that can pull the luggage cases to your room.
5. Artificial Intelligence (AI)
Okay, now, we come to the customer care service. Let us imagine the situation. As explained earlier, you have come to Mumbai. Now, while roaming the city, you got lost. And you make a call to the five-star hotel where you stay. The customer care department picks the call and provides the perfect locations so that you can come back to the hotel. Now, the answer is given by a chatbot which can answer simple queries.
You can also get another situation. Because you want to roam the city, you have hired a bike. Now the bike gets punctured. That is when the local staff advice you to download the app of the best home improvement company which offers doorstep repair services of bike repair in Mumbai. So, when you book the service, the issue gets sorted at reasonable rates. Now, the applications used in the app is that of AI where it tells to hire the best bike mechanics who can solve the problem of your bike.
6. Big Data
Yes, at this present moment, where personalization experience is opted for by the customers, big data is necessary. Now, when you dine at a five-star hotel, you will be requested to answer a questionnaire by the chef team. Based on your inputs, the hotel can improve its recipes and services.
Do you feel where does the technology trend come? Now, imagine the same hotel has thousand visitors in a day. How many questionnaires will they get? A human will be impossible to scan the data and get the inputs. But an AI tool can go through all the applications and then give the perfect result.
With the last sentence in the previous paragraph, let us draw the line of the conclusion of this article – technology trend in the travel industry. To get more updates, you can always visit our website or the best option is our newsletter. Till we meet again on another page, it is GOODBYE